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Merveil Privacy Statement. We at Merveil explain the privacy practices for the Website and our mobile application . It also describes the rights and options available to you with respect to your information.

Personal Data We Process. To set up your account on Merveil we will collect your email address, password and full name, or collect such information from your Google account.

Booking Information. To make a reservation on Merveil you will be asked to provide your full name, telephone number, e-mail address, home address, payment information, number of guests, destination, transportation arrangements, check-in and checkout dates. Alternatively, we may collect such information from third parties that you have made your reservation through. We also receive your ground transportation arrangement information through third party partners that you’ve made arrangements with.

When you check-in, we will collect your own and your guests’ passport information and take a copy of it.

We collect information relating to technical and customer support requests you contact us with.


If you subscribe to our newsletter, we will use your email address for marketing purposes. You may opt-out of our promotional emails by sending an email to


You are not legally required to provide us your information. You do not have a legal duty to provide the above information. However, you will not be able to sign up to and use Merveil, and make reservations, without providing the above information.


We automatically collect information about the locking and unlocking of the apartment electronic vault when you take the keys

We will automatically collect information about your personal computer and mobile device. Device Information. We collect information about your personal computer or mobile device (“Device”), including language preferences, the Device model, its operating system, browser you use, its version and language preferences, mobile network information and the Internet Protocol (IP) address through which you accessed the App and Website.

We also collect analytics information about your use of Merveil. Analytics Information. We record and collect aggregated (statistical) analytics information, including your session durations, the content you accessed, your interactions and user-interface clicks, and the frequency and scope of your use of Merveil.

The overall personal information outlined above will be referred to as the "Information" or “Personal Information”.

How We Process And Use Personal Data

We process your data for the following purposes:

  • To operate Merveil and provide its services and features.

  • To send you administrative notifications relating to Merveil.

  • To send you promotional messages relating to Merveil.

  • To develop and enhance Merveil.

  • To provide user technical or customer support.

When Your Personal Data Is Shared With Others
We will not share your information with third-parties, except in the events listed below or when you provide us your explicit and informed consent

We share your information with our service providers helping us operate our business.

If you violated the law, we will share your information with competent authorities.

We will share your information if we are legally required.

Children’s Privacy
We do not knowingly or intentionally collect information about children who are under 13 years of age.

Security And Data Retention
We retain personal data as needed to support Merveil and thereafter for compliance and legal purposes.

We implement measures to secure your Information

California Residents
When you use Merveil, other parties may collect personally identifiable information about your activities over time and across different websites or online services.

Cookies And Other Trackers
What are cookies?

We use cookies necessary to operate Merveil, for statistics, for marketing purposes and to remember your preferences.

You can always delete or disable cookies


Additional GDPR Information
The joint data controllers of your personal data.
Legal bases for processing your information.
We will transfer your Information internationally only in accordance with applicable data protection laws.
You have certain rights to access, update or delete your information, obtain a copy of your Information, withdraw your consent and object or restrict certain data processing activities.

You have a right to submit a complaint to the relevant supervisory data protection authority. Subject to applicable law, you have the right to lodge a complaint with your local data protection authority. If you are in the EU, then according to Article 77 of the GDPR, you can lodge a complaint to the supervisory authority, in particular in the Member State of your residence, place of work or of an alleged infringement of the GDPR. For a list of supervisory authorities in the EU, click here.

Changes To This Privacy Statement
If we change this Statement, we will provide you notice of such change through Merveil.

Should you have any inquiries, complaints or suggestions, you may contact us at We will do our best to resolve your issue in a timely manner.

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