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  • Will someone from Merveil meet me at the apartment?
    Yes. Your Guest Relations rep will be waiting for you inside the apartment to hand you the keys, show you around and answer any questions you may have. 48 hours prior to your arrival, your representative will email you to confirm the check-in time. If there are any changes in your plans, please contact us as soon as you can and let us know. After booking, you will receive a confirmation e-mail with the apartment address, important details and a short recap of the services included in your package. Feel free to chat or call us for any questions or changes in your itinerary.
  • Who is my point of contact?
    Our team will look after you, answer your questions and deal with any requests before and after your arrival - from finding a restaurant to arranging a baby crib to be brought in.
  • What are the basic amenities of a Merveil Apartment?
    Luxury bathroom amenities, a Nespresso machine and capsules, a dishwasher, washing machine and clothing line, an iron and ironing board, a hairdryer, cleaning products and equipment, a vacuum cleaner, towels and linen, super speedy WiFi, a fully equipped kitchen.
  • Do we need to send you an ID or passport?
    Yes, it is compulsory by law.
  • Will you need a security deposit?
    Yes indeed. A security deposit will be blocked on your card and released 24 hours following your departure.
  • What's the security deposit for?
    In case of: - Damaged or broken furniture - Damaged appliances or lighting - Damaged television of Hi-Fi equipment - Stained or damaged walls and upholstery - Broken dishes, windows or mirrors - Damaged or missing accessories - Flooding or fire. If anything gets damaged during your stay, simply contact your Guest Relations rep.
  • Can I extend my stay once I'm in the apartment?
    Of course! It's subject to availability, however. Get in touch with the front office as soon as possible. If the apartment is available, we would be happy to accommodate you in the same apartment or at the very least, in a similar one.
  • Should I provide my own linen and towels?
    No need. We equip all our apartments with high-end bathroom amenities and plush linen and towels.
  • Should we wash our sheets before check out?
    Absolutely not - we'll take care of all that. All you need to do is sit back and relax.
  • Are there any cleaning products in my holiday apartment?
    All our apartments are tidy and clean for your arrival. If needed, the apartments are equipped with a broom, mop, sponges and floor/ window detergents. If you would like to book additional housekeeping, please book it during the reservation process or contact your Guest Relations.
  • Do Merveil apartments have an internet connection?
    All of our apartments come with a speedy WiFi internet connection.
  • Does the apartment have a handicapped access ?
    Unfortunately, our apartments are located in buildings where access is restricted to people with disabilities such as wheelchairs. We advise you to ask at the time of booking if the building has an elevator and if it is big enough for a wheelchair.
  • Are there any house rules?
    Our apartments have a strict no-smoking and no-pet policy. The rest of the rules will be sent over with your confirmation email.
  • How many sets of keys will I get?
    You'll be provided with one set of keys. But larger apartments (3 bedrooms or more) will grant an additional set. Some apartments also have digital door codes.
  • Should I provide a credit card on my arrival ?
    Yes, the credit card used to make the reservation must be presented upon arrival. The cardholder's name must match the name on the photo ID. For reservations with prepayment, the credit card used to make the reservation and a matching photo ID will be required upon check-in. If you are unable to provide the items, Merveil will be entitled to refuse access to the apartment
  • Who do I speak to if I experience issues with the apartment?
    Just contact with the front office desk, and we'll address the problem right away.
  • Can I get a price quote without booking?
    You absolutely can. You can do it easily through the website – just select your dates and apartment and follow the reservation process for a price quote. Remember: first come, first served. In order to secure your selected holiday apartment, we recommend that you not delay your booking while the place is still available.
  • Can I cook in the apartment?
    Go ahead and unleash your inner master chef! Each apartment comes with a fully-equipped kitchen.
  • Is it safe?
    Absolutely! All Merveil apartments are totally secure and private.
  • At what time can I check-in and check-out?
    You can check-in as of 16:00 (4PM). You can also check-in later before 20:00 (8PM).
  • What if I want to have an early check-in or a late check-out?
    An early check-in is certainly possible as long as the apartment is ready for you. Please let the front office know. Check-out is until 11:00. If it's later than that, you'll be charged half the price of the following night. Depending on the circumstances, we'll try and arrange the best solution for you.
  • Can I store my luggage with you if I leave a little later or come earlier than my check-in time?
    Yes, you're more than welcome to leave your bags at the local City Lobby for a few hours.
  • Will someone be there when I leave?
    Yes this will be coordinated with the front office and will depend on your time of departure.
  • What should I do when I leave?
    Just leave the keys. Please also do be sure to turn off all lights, air conditioning and close all doors and windows. Please do not concern yourself with washing-up or cleaning, we’ll take care of all that. We will appreciate it if you can leave the apartment tidy, so it is not too difficult work for the cleaning lady.
  • Can I get a receipt for the payment?
    Yes indeed. Just mention it to your Guest Relations rep.
  • Is water, internet and electricity included in the fee?"
    Yes. No additional fees will be charged.
  • Can I pay using my PayPal account?
    No, unfortunately we don't support PayPal at the moment.
  • Can I pay using my credit card?
    Yes, the option will be presented during the payment process.
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