Yes. Your Guest Relations rep will be waiting for you inside the apartment to hand you the keys, show you around and answer any questions you may have. 48 hours prior to your arrival, your representative will email you to confirm the check-in time. If there are any changes in your plans, please contact us as soon as you can and let us know. After booking, you will receive a confirmation e-mail with the apartment address, important details and a short recap of the services included in your package. Feel free to chat or call us for any questions or changes in your itinerary.

Our team will look after you, answer your questions and deal with any requests before and after your arrival - from finding a restaurant to arranging a baby crib to be brought in.

Luxury bathroom amenities, a Nespresso machine and capsules, a dishwasher, washing machine and clothing line, an iron and ironing board, a hairdryer, cleaning products and equipment, a vacuum cleaner, towels and linen, super speedy WiFi, a fully equipped kitchen.

Yes, it is compulsory by law.

Yes indeed. A security deposit will be blocked on your card and released 24 hours following your departure.

In case of: - Damaged or broken furniture - Damaged appliances or lighting - Damaged television of Hi-Fi equipment - Stained or damaged walls and upholstery - Broken dishes, windows or mirrors - Damaged or missing accessories - Flooding or fire. If anything gets damaged during your stay, simply contact your Guest Relations rep.

Of course! It's subject to availability, however. Get in touch with the front office as soon as possible. If the apartment is available, we would be happy to accommodate you in the same apartment or at the very least, in a similar one.

No need. We equip all our apartments with high-end bathroom amenities and plush linen and towels.

Absolutely not - we'll take care of all that. All you need to do is sit back and relax.

All our apartments are tidy and clean for your arrival. If needed, the apartments are equipped with a broom, mop, sponges and floor/ window detergents. If you would like to book additional housekeeping, please book it during the reservation process or contact your Guest Relations.

All of our apartments come with a speedy WiFi internet connection.

Unfortunately, our apartments are located in buildings where access is restricted to people with disabilities such as wheelchairs. We advise you to ask at the time of booking if the building has an elevator and if it is big enough for a wheelchair.

Our apartments have a strict no-smoking and no-pet policy. The rest of the rules will be sent over with your confirmation email.

You'll be provided with one set of keys. But larger apartments (3 bedrooms or more) will grant an additional set. Some apartments also have digital door codes.

Yes, the credit card used to make the reservation must be presented upon arrival. The cardholder's name must match the name on the photo ID. For reservations with prepayment, the credit card used to make the reservation and a matching photo ID will be required upon check-in. If you are unable to provide the items, Merveil will be entitled to refuse access to the apartment

Just contact with the front office desk, and we'll address the problem right away.

You absolutely can. You can do it easily through the website – just select your dates and apartment and follow the reservation process for a price quote. Remember: first come, first served. In order to secure your selected holiday apartment, we recommend that you not delay your booking while the place is still available.

Go ahead and unleash your inner master chef! Each apartment comes with a fully-equipped kitchen.

Absolutely! All Merveil apartments are totally secure and private.

You can check-in as of 16:00 (4PM). You can also check-in later before 20:00 (8PM).

An early check-in is certainly possible as long as the apartment is ready for you. Please let the front office know. Check-out is until 11:00. If it's later than that, you'll be charged half the price of the following night. Depending on the circumstances, we'll try and arrange the best solution for you.

Yes, you're more than welcome to leave your bags at the local City Lobby for a few hours.

Yes this will be coordinated with the front office and will depend on your time of departure.

Just leave the keys. Please also do be sure to turn off all lights, air conditioning and close all doors and windows. Please do not concern yourself with washing-up or cleaning, we’ll take care of all that. We will appreciate it if you can leave the apartment tidy, so it is not too difficult work for the cleaning lady.

Yes indeed. Just mention it to your Guest Relations rep.

Yes. No additional fees will be charged.

No, unfortunately we don't support PayPal at the moment.

Yes, the option will be presented during the payment process.